Powerful, yet easy-to-use: Intelligence Analytics.
Intelligence Analytics
SELECTIONS INSIGHTS
Data-informed decisions.
Get a clear picture of what your clients are selecting. Identify sources of extra revenue from specific upgrades. Monitor trends — understand what's working and where you can improve.
- Track your most and least popular client choices
- Reveal jobs with discontinued selections
- View and update never selected products
- See selections showroom performance
ENGAGEMENT DATA
Enrich client experience.
Put your data to work and find out how often, and when, clients access their Customer Portal. Get the knowledge you need to delight clients and create a customer-centric culture.
- Measure your milestone communication consistency
- View how clients engage over the entire job life cycle
- Reveal clients that haven't received email communication
- Examine survey response rates
connected
Integrated with Customer Portal and Online Selections.
Easily drill down to detailed data in a digestible format. See all jobs prior to a construction task that have a product selected — re-selections made easy!
- Report across multiple brands
- View number of jobs, date ranges, regions, and more
- Drill down to individual staff members
“Reporting on Selections data with Constructive Intelligence Analytics has a huge impact and assists our product management space immensely.”
Steph Crossman, Product Release Manager | ABN Group Victoria
NET PROMOTER SCORE (NPS)
Measure reputation. Improve performance.
Effortlessly analyse your Net Promoter Score (NPS) survey responses for context of your efforts through the eyes of your customers.
- Review your NPS over the entire construction life cycle
- Overall % and count by brand: Promoter, Passive, Detractor
- Drill through to response detail
ONLINE ENGAGEMENT
KEY PERFORMANCE INDICATORS
KPIs for calculated success.
Translate your customer-centric vision into an actionable strategy. Anonymously map your competitive position next to other builders.
- Measure and address individual engagement metrics
- Reduce time spent in the selections appointment
- Speed up the pre-construction process
- Benchmark results and track improvements over time
EVALUATE
Advance staff performance.
See where you can better perform, individually and as a team. Arm yourself with quantitative data to review staff performance trends.
- Uncover who generates the most upgrade revenue
- Reveal which supervisor uploads the most photos
- Examine time frames to finalise selections
Accurate data at your fingertips. Intelligence Analytics for builders.
Improve your customer experience and increase upgrades revenue.
More actionable insights on Intelligence Analytics.
Get serious about customer obsession: Benchmarking and improving your online engagement
Translating a customer-centric vision into an actionable strategy within a home-building company can be a challenging task. Where to begin? Start by measuring and addressing the most important metrics with Constructive Intelligence Analytics.
Why analytics are important for builders — and what you should be tracking
Analysing data can be time-consuming, but it’s pivotal to your success across customer experience, profitable product management and staff performance. Let’s look at why it’s so important — and how to get it right!
Try Constructive.