Product Updates

Constructive 2026.3 has now been released!

This update marks a significant step forward in Mobile App functionality and Online Selection categories. In these notes, you’ll discover improvements that make sharing photos from the Mobile App easier, encourage App adoption from mobile web browsers, and introduce biometric login options for a smoother and safer sign in experience. We’ve also addressed inconsistencies in selection ordering and made improvements in the 3D component rendering. Read on for a detailed breakdown of what’s new.

Sharing photos just got easier on the Mobile App📲

We’ve made it simpler for your clients to share photos from their Constructive portal via Builder’s Native Mobile App. The previous Facebook only share option has been expanded to use the phone’s native share menu, giving client’s more flexibility to share images via apps like Instagram, Snapchat, and Facebook.

Encouraging App Adoption on client’s web browsers📱

To help users take full advantage of the Mobile App experience, visitors to Constructive on a browser (accessed via their mobile) will now occasionally see a prompt to download the Builder’s Mobile App, where a native Builder App is available. With quick links to the App Store or Google Play, getting started is easy.
If the prompt is dismissed, it won’t appear again for 24 hours, and it will only display when app store links have been configured.

Client’s can stay up to date without interruption ✅

When a new version of the app is released, your clients will now receive a friendly reminder that an update is available. They’ll still be able to continue using the app, with a clear note to update, which can be configured from settings if required.

Biometric Login (Face ID / Touch ID) for extra security.

Mobile users can now use biometrics to sign back in when they’re logged out due to an expired session. After a successful login, eligible devices will prompt users to enable Face ID/Touch ID and securely store the needed sign-in details; next time they reach the login screen, they can authenticate with biometrics to log in faster. If a user logs out intentionally, they won’t be prompted to use biometrics.

In Online Selections the client’s view now matches admin ordering for item list selection categories.

We fixed an ordering inconsistency where item list selection categories could appear in a different (mixed) order in the Client View compared to the Admin selection template, particularly after adding an item list to a selection group. The Client View now follows the same category/selection group ordering defined in Admin, so customers see selection options presented in the expected sequence.
https://constructivesoftware.freshdesk.com/a/tickets/14429

Improvement in 3D Components: Selections now correctly apply surface/colour logic for cladding.

The backend selection-mapping logic has been sharpened to apply the same rule used elsewhere – when a “Cladding” surface type is selected, the corresponding “Colour” surface type behaviour is also applied so that 3D components render with the intended selection.

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

The Constructive 2026.2 release brings enhancements designed to improve workflow efficiency, including a major highlight – the eagerly anticipated Multi-Attribute Item Selections for Clients. Task and maintenance processes have also been updated, with brand-specific To Do templates, improved visibility of deleted items, streamlined defect reporting, and new self-registration options for jobs in Maintenance status. These upgrades are intended to speed up project completion, minimise manual follow-ups, and ensure effective communication and involvement among all participants throughout the construction process.

New Feature! Multi-Attribute Items for Client Selections:

You can now group multiple related item choices into a single selection card instead of displaying them as separate items. For example, clients can select a profile first, then choose a finish from dropdown menus – all within one clear, connected card.

Grouping is driven by the Item Category, which defines the attributes used together.
A simple on/off setting is available on the selection template item to enable multi‑attribute grouping.

This results in a cleaner UI and a more intuitive selection flow for clients.
At this stage, multi‑attribute selections are enabled for the Item Category: Laminate Colours only.

We’ll continue expanding this functionality to additional item categories over time.
If you have categories you’d like enabled for multi‑attribute selections, please submit a support request with your suggested Item Categories so they can be prepared for this feature.

Brand/Region-Specific To Dos on Shared Progress Templates:

To Do tasks can now be configured to apply only to selected brands, regions, or business units, even when they live within a shared progress template. This adds flexibility for multi-brand and multi-region operations by ensuring To Dos only appear and trigger when the job matches the assigned brand/region/business unit, reducing noise for teams and allowing one standardised template to support localised workflows without duplicating templates. Feature Request: https://constructivesoftware.freshdesk.com/a/forums/topics/62000186729.  

Inactive Flag Added to To Do Templates:

A new “Inactive” flag will appear on the To Do template screen to clearly identify To Do items that are not active, matching the same visual/status pattern already used on the Progress Emails and Surveys screens. This helps users quickly distinguish active versus inactive templates at a glance—especially in cluttered lists—reducing confusion, avoiding accidental use of inactive items, and making ongoing template management faster and more consistent across the product.

Self-Styler: Repositionable Login Box on Login Page:

Self-Styler will now support configuring the placement of the login box on the login page, enabling builders to move the login menu to approved positions (left, center/middle, or right) to better match their desired branding and layout. This removes the previous fixed-position limitation and gives teams more flexibility to create login experiences that align with their site design standards without requiring custom workarounds.

Maintenance Keep Deleted Items Visible (Greyed Out):

We’re improving the maintenance list so that when a maintenance item is deleted, it remains in the list in a greyed-out/blocked state (similar to how completed or rejected items appear) rather than disappearing entirely. This preserves item numbering and historical visibility for clients and teams, reduces confusion when referencing prior items, and provides clearer context around what was removed without reintroducing the item as active work.
FEATURE REQUEST: https://support.constructivesoftware.com.au/a/forums/topics/62000186614

Maintenance: Add Submitted/Created/Last Change Dates in Builder View & Job Details:

We’re enhancing Maintenance and Job Details for builders by displaying key date fields—Submitted On, Created On (or an aliased/hidden version if it matches Submitted On), and Last Change—across both list and detail views to better track, prioritize, and audit work. This adds much-needed timeline visibility for active maintenance requests and makes it easier to identify what’s newest, what’s been waiting longest, and what has changed most recently (with an optional “Days Since Submitted” indicator to quickly assess aging).

Maintenance Wizard: “Add Another” for Back-to-Back Defect Submissions:

We’re adding an “Add Another” button to the final step of the Maintenance defect submission wizard so clients can log multiple defects consecutively without leaving the flow. After a successful submission, users will be able to either “Finish” (existing behavior) or click “Add Another” to reset the wizard back to step one and start a new defect entry immediately (clearing the prior form fields while optionally retaining any shared context), reducing friction and speeding up multi-defect reporting without a page reload.

Improvement: Self-Registration Enabled for Jobs in Maintenance Status:

Self-registration will be allowed for maintenance-status jobs, ensuring customers can onboard or re-engage clients at the right stage of the lifecycle without needing manual registration workarounds. This avoids the scenario where clients could not self-register for jobs that are in a Maintenance status, blocking builders who rely on self-registration during the maintenance phase.

Added Video Import Support to Integration:

Added video support to the existing Photo Gallery so builders can include videos alongside photos via integration. Builders should be able to add videos, see them displayed within the same gallery layout as images, and play them directly from the gallery without affecting current photo functionality or performance. Existing photo galleries must continue to work unchanged, with videos clearly identifiable and supported across devices.

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

This release brings together enhanced communication tools, streamlined reporting, and improved access for Sales Agents, all aimed at helping you stay on top of your workflow and keep client engagement front and centre. Whether you’re managing jobs, collecting feedback, or tracking activity, these new features and refinements are here to support your day-to-day operations. Dive in to discover what’s new.

Unified Communications Centre & Job Communication History.

We have introduced a new Communication area that combines emails and app notifications into a single, consistent experience across both Admin and Client portals. All previous references to “Emails” and “Notifications” have been standardised to “Communications,” including updated menus, pages, and links (with automatic redirects from old bookmarks). Users can now view a full history of communication sent on a job, including previously delivered app notifications, and can resend both emails and notifications directly from the job. This update also applies to progress stages, surveys, to-do items, reminders, and system-generated messages, ensuring a clearer and more complete record of client communication activity.  

Enhanced Survey Feedback & CSAT Reporting:

Surveys now support additional response types, including Customer Satisfaction (CSAT) ratings and free-text client feedback.

To enable additional survey reporting or access the survey data, please contact your CSM or support.

Feature request: https://constructivesoftware.freshdesk.com/a/forums/topics/62000186701

Activity Emails Now Send Even Without a Job Region:

Activity emails will now be sent even when a job does not have a region assigned. Previously, emails were not delivered because the system relied on the job’s region to determine time zone scheduling, which could lead to missed communications without clear visibility. The system now uses a company-level fallback region when none is set on the job, ensuring activity notifications are consistently delivered while maintaining correct timing behaviour.

New “Selections Process” Report Added:

A new report, Selections Process, has been added to the Intelligence menu, positioned directly below the existing Selections Log report. This report provides detailed insights into the selection’s workflow, helping teams better understand and optimise the decision-making process. Access permissions mirror those of the other Selections reports, ensuring secure and consistent visibility for authorised users.

Engagement Report Update:

Engagement By Month table now includes Mobile App %. This displays the percentage of client page views where they were logged in via the Mobile App. Desktop % has been removed from the table.
Active Client Count by Year, Month and Mobile App / Browser chart added. This displays a count over time of jobs where the client logged in by use of Mobile App or Browser.

Sales Agents Can Now Access Job Dashboards:

Sales Agents now have access to the full job dashboard, allowing them to view the same insights as other users for jobs they are assigned to. This update does not change the layout or functionality of the dashboard for other roles, ensuring a consistent experience while giving Sales Agents better visibility into job progress and key metrics.

“Mark as Resolved” Removed for Sales Agents:

Sales Agents can no longer mark messages as “Resolved” in the Messages area. This action is now restricted to designated roles only, ensuring that resolution tracking remains accurate and controlled. The Messages interface has been updated so that Sales Agents will not see the “Resolve” button or menu action, while all other functionality remains unchanged.

Also, this release includes a range of platform improvements, updates, and fixes to keep your experience smooth, secure, and up to date.

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

Constructive release 2025.10 introduces a range of improvements aimed at enhancing user onboarding, simplifying workflow management, and improving platform usability. The update features a secure invitation process, more efficient filter management, and upgraded communication tools, offering a smoother experience across all modules. Additional updates include bulk notifications to keep teams informed, clearer reporting layouts, and several fixes to support the day-to-day work of builders, administrators, and clients. Explore the latest enhancements designed to help your projects run more smoothly and efficiently.

New User Introduction Email:

A new user invitation email has been introduced to provide a more secure and welcoming way for builders to onboard staff into Constructive, where not using SSO. Builders can now invite new users via an email that guides them to create their own account and password in a single step, removing the need to share passwords or use workaround reset links. To activate this new function, please email support@constructivesoftware.com.au   New User Introduction

“Clear All Filters” Functionality Across All Search Bars:

Introduces a universally accessible “Clear All Filters” button near search bars or filter sections on all pages, allowing users to reset all applied filters to their default state for easier navigation and improved efficiency. Special attention is given to maintenance pages—where search is often collapsed—to ensure the button is visible even in collapsed states. The enhancement emphasises UI consistency and accessibility, enabling users to clear filters without page reloads unless needed. 

 

Maintenance Bulk Notification Comment Propagation:

Ensures that when a Notify Client is checked during a bulk action for Maintenance Items, the comment is automatically applied to each individual maintenance item affected by the bulk action (along with the existing bulk notification email), improving traceability, audit history, and efficiency by reducing manual effort and ensuring consistent communication across all selected items.

Ability to create a new message from the Job Details screen:

Introduces a blue “+” (New Message) button on the Job Details screen, enabling Builders to start a new message thread directly with their clients. Once sent, the message will appear in the Messages list for that job, and an email notification will be sent to the client upon message creation.

3D – Model Edit Screen – Select Component by selecting the selections associated with that component:

Updates the house model edit screen so builders and contract administrators can reference the associated selection names, reducing confusion from component names. This approach streamlines the experience for builders, who will typically only see selections relevant to their templates, minimising the need to consider component details.

Selections: Show Suggested Item Icon at Selection Level:

Updates the selection template screen to display the Suggested Item icon at the selection level, allowing clients to quickly identify which selections have items pending approval, instead of only seeing the icon at the individual item level. This aids usability and improves oversight of selection approval status.

Item List – Ability to suggest an item from the items list:

Adds the option to suggest an item directly from the ITEMS LIST tab, matching the existing functionality available in the items tab under selection templates. This enhancement allows users to efficiently propose items from the main item list, improving workflow consistency and ease of use.

Performance Enhancement – Inactive Survey Reminder Emails:

 An issue was fixed where “Outstanding Survey” reminder emails were sent to clients even after a survey was marked inactive. The reminder logic has been updated so emails are only sent for active surveys, preventing reminders for surveys that are no longer in use.

Performance Enhancement – Report Layout Spacing and Readability:

Report layouts have been enhanced to improve readability and clarity, particularly for longer documents. Major sections now include block-coloured headers to better separate categories, with key column headers such as QTY and PRICE repeated within each section to maintain context across pages. These updates align with the existing report design system and have been implemented without impacting print formatting or page integrity, ensuring a clearer experience for both digital and printed reports.

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

This release introduces a range of enhancements and fixes designed to make selections, reporting, and job management more flexible and user-friendly. Highlights include the ability for selections consultants and builders to easily customise “Other” selection items with bespoke images and labels, improved template and reporting options with new pricing display controls, and streamlined management of To Do templates and progress ordering. Several improvements have been made to search functionality, parent-child job toggling, user interface clarity, and mobile usability. These updates aim to provide a smoother and more efficient experience across the platform, catering to the specific needs of both builders and clients.

JOB Editable “Other” Selection Items:

Selections consultants can now customise “Other” choices at the job level by assigning an image directly onto the item and overriding its display name. This allows builders—especially smaller ones without full library coverage—to quickly add bespoke items with their own images and labels. The uploaded image is saved against the job’s selection choice and used throughout the UI and reporting, making job selections more flexible and accurate.  

Selections Template – Builder Custom Item – Assign Image:

Builders can assign images to their own custom items directly within their selection templates. This allows builders to include unique options—such as staircases or cabinetry—that are specific to their projects without adding them to the main item library. The uploaded images are automatically processed and linked to the custom item, making it easy to visually represent these options in selections while keeping the item library clean and manageable. Note: Custom items can still not be priced.

Reports – Addenda – Prices Displayed Option:

A new “Prices Displayed” checkbox has been added when generating addenda, allowing users to choose whether pricing is included in the document. This removes the need for multiple templates and manual oversight, enabling faster and more flexible addenda creation for internal use, subcontractors, or suppliers, all from a single template.

Prices Embed Report & Intelligence Menu Update:

A new Prices report has been added to the Intelligence menu. The menu has also been reordered for improved usability, with the new sequence: Engagement, Jobs, Messages, To Do, Surveys, Photos, Documents, Selections, Selections Log, Pricing, and Maintenance.

To Do Template List – Ordering & Linked Progress Items:

Admins can now organise To Do template items using drag-and-drop ordering, ensuring items appear in the intended sequence rather than alphabetically. This ordering is managed exclusively in Admin and is applied automatically when templates are used in jobs. Linked progress items now display in the same order as defined in the Progress Template, making setup clearer and more intuitive.

To Do – Progress View Ordering:

Fixed an issue where linked progress items in the To Do view appeared in the wrong order; they now display in the same sequence as defined by the Progress Template ranking, ensuring stages like Sales appear in their intended position.

Selections Improvement – Search for Items in Packages:

Users can now search for product codes and item names when adding them to packages within a selection template. This enhanced search functionality aligns with the main selection template, making the process smoother and more consistent.

Jobs Improvement – Parent-Child Job Toggle:

Builders can now seamlessly toggle between parent and child jobs when both jobs are linked. This improved functionality allows users to access and switch between both jobs as expected in parent-child job setups, enhancing workflow efficiency and ease of use.

Package Selection Popup Wording – Updated:

The selection confirmation pop-up has been updated to display clearer, more user-friendly wording. It now reads: “You are making a selection outside of your package. Do you wish to continue?” for any choices, improving clarity for users.

Additional Improvements:

• Message tab comments now reliably show to clients after 17 comments.
• 3D decorations, lights, and cameras are correctly reset when using the Clear function, providing a consistent workspace.
• Mobile users can now smoothly exit the email preview, streamlining navigation and user experience.

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

The Constructive 2025.8 release delivers a range of practical enhancements and fixes designed to streamline platform management and improve user experience. With updates to selections, maintenance notifications, and pricing, this version focuses on usability, visibility, and consistency. Users will benefit from refined features such as simplified pricing options, improved navigation, and more reliable maintenance tools, ensuring smoother and more efficient workflows across the board.

Maintenance Enhancement – [LOCKED] Email Tag.

A new [LOCKED] tag has been introduced for Maintenance emails, usable in both inbound and outbound messages. The tag functions like the existing [URGENT] tag, triggering specific handling for locked requests while ensuring it is removed from the final email content sent to users.

Pricing Enhancement – Round to Nearest Dollar.

A new setting has been added to round final prices to the nearest dollar, ensuring that calculations involving quantities do not result in decimal prices for clients.

 

 

Selections Enhancement – Sticky Variation Header and Navigation Bar.

The Variation total bar and NEXT/BACK buttons on the Selections screen are now sticky, remaining visible while scrolling through long lists of selections. This enhancement improves usability by keeping totals and navigation controls accessible at all times.

 

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

Say Goodbye to Email Chaos—Embrace the Power of Tracked Messaging! 

We’re thrilled to bring you an Intelligence Release that is designed to put you back in control of communication, clarity, and client satisfaction. Ever felt weighed down by scattered emails, endless client calls, and complaints like “We have too many queries coming in” or “I can’t keep up”? Well, we heard you. That’s why with Constructive Software, Builders can now remove the anecdotal fiction and see the facts about inbound and outbound communication through the Messages function and reporting. 

When utilising Constructive Messages, Builders will now have a real-time overview of inbound and outbound messages in this new, well-designed, easy-to-read dashboard, available directly within Constructive embedded reports. 

Builders see the truth using these features:

• Message-Only Client Communication: This is a first step towards ditching the messy email inbox! Move all client interactions into a single, streamlined messaging channel. (Face-to-face and calls are still welcome, of course!)
• Outbound Message Tracking: Instantly spot which jobs aren’t getting proactive updates. Make sure every client hears from your team—before they ever need to ask.
• Comms Audit & KPIs: No more he said/she said. Instantly check historic messaging if a client claims they’ve been left in the dark. Use real data to support staff performance reviews and keep your team accountable.
• Inbound vs Outbound Balance: Get a crystal-clear view of all messages. If inbound queries are outpacing your outbound updates, you’ll know right away—and can fix it fast!
• Data-Driven Management: For the first time ever, access hard stats on client communication volume, response times, and individual staff activity. No more guesswork. Just facts.

This is not just another tool – it’s your ticket to proactive, transparent, and measurable client service. Put an end to confusion, boost trust, and use these tools to manage your business well.

If you’re not a Customer Portal user, please Contact Us so that we can ensure you enjoy these benefits too.

If you have any questions or want help navigating the reports, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

We’re thrilled to announce a fresh round of improvements designed to make your experience smoother, smarter, and more responsive than ever! This update brings practical enhancements that directly address your feedback, delivering better communication and reliability across the platform. Dive in to explore what’s new and see how these changes will boost your workflow and client satisfaction.

Amplified selection template recommendations.

The Find Recommendations feature now suggests relevant choices for Selection Template items. This helps builders create Selection Templates faster by providing compatible and previously unconsidered options, saving time and showcasing Constructive’s expertise in Selections methodology.  

Clearer pricing for enhanced transparency.

The Price Text field will now display after the price value (e.g., 120.00 per sq/m). This allows builders to use the field for contextual indicators, such as per sq/m or per unit, improving clarity in cases where quantities are not editable or not captured on a job.

 

Streamlined registration notifications for sales representatives.

Sales representatives will now only receive the initial registration email. They will no longer be included in subsequent registration reminder emails by default, reducing unnecessary notifications.

Clients stay organised with To-Do reminders in activity emails.

Activity emails now include a reminder showing the number of uncompleted To-Do tasks remaining on a client’s portal, similar to existing survey reminders.

Centralised custom text box management for better usability.

All instructional custom text locations have been moved to the ‘Texts’ page/tab for improved usability and consistency.

Improved clarity with consistent permission terminology.

All instances of the user field/label “Role” have been updated to “Permission.” This change ensures consistent terminology across the application.

Note: Job Contact Role is a different field and will continue to be referred to as Role. This enhancement clearly separates the concepts of Role (for job contacts) and Permission (for user access), reducing confusion for builders.

 

Expanded Intelligence report visibility.

Access to Intelligence reports in Constructive has been broadened to include most user permissions, making insights more widely available across teams. Sales Consultants remain excluded from report visibility as per current preferences.

Clients are now empowered to mark Maintenance items as completed, helping builders.

Clients can now mark maintenance issues as completed directly in the Constructive Portal. 

 

New Maintenance ‘Booked Date’ to improve client transparency while keeping internal deadlines private.

The due date of maintenance items will no longer be displayed to clients. A new field, Booked Date, will be shown to the client if a date is available, providing a clear schedule without exposing internal due dates.

 

Streamlined user management – Refined client linking to avoid duplicates.

Company Admins can now attach existing users to a job that don’t already have a user record. This allows Builders the ability to assign existing user accounts for their known repeat clients, mitigating an additional registration process for those users.

Timely client updates for after-hours progress.

Progress emails triggered by tasks completed outside business hours will now be sent the following morning, instead of the following evening, reducing delays in client communication.

Construction progress percentage improvement in the client view. 

An issue was resolved where the construction progress in the client view was not updating. Progress now correctly reflects completed construction tasks.

Disabled emails improvement.

Registration reminder emails will not be sent to jobs with disabled emails turned on.

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations