Constructive Intelligence Analytics Update – May 2025

Get ready for a game-changing update to your Constructive Intelligence Analytics…

We’re thrilled to bring you powerful new insights and reports that will revolutionize the way you manage your operations. All levels from Senior Management to Supervisors can now unlock efficiencies, track and improve customer service, and track supplier and staff KPIs confidently. All data and reports are integrated into your admin interface with one login (no more multiple log ins or platforms), updated nightly for accuracy. Simply hover over the ‘i’ icon in the top right corner of the reports for more information—your path to good data, good decisions and success starts here!

Take Action: We encourage all builders to add the following roles as ‘Users’ in Constructive Customer Portal: Supply Chain Managers, Procurement Managers, Subject Matter Experts, Workflow Managers, Building Managers, Operations Managers, Selections Consultants, Showroom Managers, and Pre-start Managers. Giving these roles access to these reports will empower them and their reporting teams to make data-driven decisions, optimize processes, monitor and reward performance, and improve customer experience which is good for business.

Unlimited Access: Selections Reports

• Top Selected Items and Top Selected Groups reports the most popular selections: Gain insights into client preferences for strategic planning and inventory decisions.

• Selection Upgrades tracks the percentage of selections made that are upgrades, categorized by Selections Consultant and Selection Group: Identify standout staff performers and suppliers, optimize upgrade pricing, and enhance future selections. 

• Discontinued Selections highlights items marked as discontinued in the Constructive item library: Prevent build delays by notifying clients to reselect items and streamline project progress. 

• Selections Detail offers a filterable and exportable table of selections made, with drill-through capabilities for selection history: Ensure accurate data management and detailed tracking for seamless operations. 

• Selections Log provides a transparent log of selection events, including selected items, price changes, and unselected items, with name and date details: Resolve misunderstandings effectively and maintain accountability in all selection processes. 

• Popularity metrics: Analyse top selected items and groups to uncover trends in client preferences.

• Learn more about 3D Online Selections. 

Discover Outstanding Staff & Improve Operations

• Track which Selections Consultants generated the most upgrade revenue during pre-start. Use these reports to drive sales performance and reward top contributors. 
• Measure the average time taken to finalize selections for a client: Benchmark colour selections to the point of finalising sign off. Tracking this time will help with identifying areas for efficiency to streamline client satisfaction workflows and save you time to progress the build faster. 

Unlimited Access: Client Experience Metrics Made Simple with Survey Reports 

• Automated surveys: Triggered by milestones, these tools ensure timely feedback collection and improve response rates with integrated reminders. 

• Follow-up tracking: Identify uncompleted surveys and engage clients to capture satisfaction data effectively. 

• Detailed survey insights: View response rates by survey, business unit, and brand to assess service delivery and performance. 

• Net Promoter Score (NPS): Track lifetime NPS changes across jobs and departments to enhance customer experience and benchmark against industry standards. 

• Learn more about Customer Portal.
  

Unlimited Access: Photos Reports

• Photo Metrics for Jobs in Construction: Track photo uploads as a KPI for supervisors, showing how increased uploads correlate with higher customer satisfaction ratings, such as NPS. 

• Visibility and Tracking of Construction Jobs Without Photos: Identify and address jobs lacking photo uploads to ensure better client engagement and fewer inbound queries. 

• Comprehensive Photo Upload Tracking by Supervisor: Enable builders and supervisors to benchmark performance, self-manage goals, and improve client satisfaction through consistent photo updates. 

• Photo Metrics by Business Unit and Brand: Provide detailed insights into photo uploads, progress trends, and their impact on customer satisfaction for management and staff. 

• Drill-Through Access to Job Lists with Photo Details: Centralized portal access to photos and job details streamlines operations by eliminating separate logins. 

• Accessible Metrics for Construction Managers and Client Liaison Roles: Empower construction managers and client liaisons to track photo-related KPIs and engage clients visually through progress updates. 

• Photo Count Over Time: Monitor trends in client satisfaction over time using actionable data to enhance communication and service quality.

• Learn more about Customer Portal.

All Reports

• Self-Management Tools for Staff: Foster accountability and improvement with tools allowing team leaders, managers, and staff to track performance, set targets, and benchmark against peers. 

• No Additional Licensing Fees for All Levels of Management: Ensure cost-efficient oversight by granting portal access to upper management, including General Managers, without licensing fees. We therefore encourage all builders to add the following roles as ‘Users’ in Constructive Customer Portal:  Supply Chain Managers, Procurement Managers, Subject Matter Experts, Workflow Managers, Building Managers, Operations Managers, Selections Consultants, Showroom Managers, and Pre-start Managers.

• Learn more about Customer Portal, 3D Online Selections, Maintenance.

If you have any questions or want help navigating the reports, our team is here to support you.