Say Goodbye to Email Chaos—Embrace the Power of Tracked Messaging!
We’re thrilled to bring you an Intelligence Release that is designed to put you back in control of communication, clarity, and client satisfaction. Ever felt weighed down by scattered emails, endless client calls, and complaints like “We have too many queries coming in” or “I can’t keep up”? Well, we heard you. That’s why with Constructive Software, Builders can now remove the anecdotal fiction and see the facts about inbound and outbound communication through the Messages function and reporting.
When utilising Constructive Messages, Builders will now have a real-time overview of inbound and outbound messages in this new, well-designed, easy-to-read dashboard, available directly within Constructive embedded reports.
Builders see the truth using these features:
- Message-Only Client Communication: This is a first step towards ditching the messy email inbox! Move all client interactions into a single, streamlined messaging channel. (Face-to-face and calls are still welcome, of course!)
- Outbound Message Tracking: Instantly spot which jobs aren’t getting proactive updates. Make sure every client hears from your team—before they ever need to ask.
- Comms Audit & KPIs: No more he said/she said. Instantly check historic messaging if a client claims they’ve been left in the dark. Use real data to support staff performance reviews and keep your team accountable.
- Inbound vs Outbound Balance: Get a crystal-clear view of all messages. If inbound queries are outpacing your outbound updates, you’ll know right away—and can fix it fast!
- Data-Driven Management: For the first time ever, access hard stats on client communication volume, response times, and individual staff activity. No more guesswork. Just facts.
This is not just another tool – it’s your ticket to proactive, transparent, and measurable client service. Put an end to confusion, boost trust, and use these tools to manage your business well.
If you’re not a Customer Portal user, please Contact Us so that we can ensure you enjoy these benefits too.
If you have any questions or want help navigating the reports, our team is here to support you.
Delivering excellent customer experience
We integrate with workflow systems
"Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more."
Fabio Fusari, IT Manager - Summit Homes.