Product Updates

This release brings together enhanced communication tools, streamlined reporting, and improved access for Sales Agents, all aimed at helping you stay on top of your workflow and keep client engagement front and centre. Whether you’re managing jobs, collecting feedback, or tracking activity, these new features and refinements are here to support your day-to-day operations. Dive in to discover what’s new.

Unified Communications Centre & Job Communication History.

We have introduced a new Communication area that combines emails and app notifications into a single, consistent experience across both Admin and Client portals. All previous references to “Emails” and “Notifications” have been standardised to “Communications,” including updated menus, pages, and links (with automatic redirects from old bookmarks). Users can now view a full history of communication sent on a job, including previously delivered app notifications, and can resend both emails and notifications directly from the job. This update also applies to progress stages, surveys, to-do items, reminders, and system-generated messages, ensuring a clearer and more complete record of client communication activity.  

Enhanced Survey Feedback & CSAT Reporting:

Surveys now support additional response types, including Customer Satisfaction (CSAT) ratings and free-text client feedback.

To enable additional survey reporting or access the survey data, please contact your CSM or support.

Feature request: https://constructivesoftware.freshdesk.com/a/forums/topics/62000186701

Activity Emails Now Send Even Without a Job Region:

Activity emails will now be sent even when a job does not have a region assigned. Previously, emails were not delivered because the system relied on the job’s region to determine time zone scheduling, which could lead to missed communications without clear visibility. The system now uses a company-level fallback region when none is set on the job, ensuring activity notifications are consistently delivered while maintaining correct timing behaviour.

New “Selections Process” Report Added:

A new report, Selections Process, has been added to the Intelligence menu, positioned directly below the existing Selections Log report. This report provides detailed insights into the selection’s workflow, helping teams better understand and optimise the decision-making process. Access permissions mirror those of the other Selections reports, ensuring secure and consistent visibility for authorised users.

Engagement Report Update:

Engagement By Month table now includes Mobile App %. This displays the percentage of client page views where they were logged in via the Mobile App. Desktop % has been removed from the table.
Active Client Count by Year, Month and Mobile App / Browser chart added. This displays a count over time of jobs where the client logged in by use of Mobile App or Browser.

Sales Agents Can Now Access Job Dashboards:

Sales Agents now have access to the full job dashboard, allowing them to view the same insights as other users for jobs they are assigned to. This update does not change the layout or functionality of the dashboard for other roles, ensuring a consistent experience while giving Sales Agents better visibility into job progress and key metrics.

“Mark as Resolved” Removed for Sales Agents:

Sales Agents can no longer mark messages as “Resolved” in the Messages area. This action is now restricted to designated roles only, ensuring that resolution tracking remains accurate and controlled. The Messages interface has been updated so that Sales Agents will not see the “Resolve” button or menu action, while all other functionality remains unchanged.

Also, this release includes a range of platform improvements, updates, and fixes to keep your experience smooth, secure, and up to date.

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

Constructive release 2025.10 introduces a range of improvements aimed at enhancing user onboarding, simplifying workflow management, and improving platform usability. The update features a secure invitation process, more efficient filter management, and upgraded communication tools, offering a smoother experience across all modules. Additional updates include bulk notifications to keep teams informed, clearer reporting layouts, and several fixes to support the day-to-day work of builders, administrators, and clients. Explore the latest enhancements designed to help your projects run more smoothly and efficiently.

New User Introduction Email:

A new user invitation email has been introduced to provide a more secure and welcoming way for builders to onboard staff into Constructive, where not using SSO. Builders can now invite new users via an email that guides them to create their own account and password in a single step, removing the need to share passwords or use workaround reset links. To activate this new function, please email support@constructivesoftware.com.au   New User Introduction

“Clear All Filters” Functionality Across All Search Bars:

Introduces a universally accessible “Clear All Filters” button near search bars or filter sections on all pages, allowing users to reset all applied filters to their default state for easier navigation and improved efficiency. Special attention is given to maintenance pages—where search is often collapsed—to ensure the button is visible even in collapsed states. The enhancement emphasises UI consistency and accessibility, enabling users to clear filters without page reloads unless needed. 

 

Maintenance Bulk Notification Comment Propagation:

Ensures that when a Notify Client is checked during a bulk action for Maintenance Items, the comment is automatically applied to each individual maintenance item affected by the bulk action (along with the existing bulk notification email), improving traceability, audit history, and efficiency by reducing manual effort and ensuring consistent communication across all selected items.

Ability to create a new message from the Job Details screen:

Introduces a blue “+” (New Message) button on the Job Details screen, enabling Builders to start a new message thread directly with their clients. Once sent, the message will appear in the Messages list for that job, and an email notification will be sent to the client upon message creation.

3D – Model Edit Screen – Select Component by selecting the selections associated with that component:

Updates the house model edit screen so builders and contract administrators can reference the associated selection names, reducing confusion from component names. This approach streamlines the experience for builders, who will typically only see selections relevant to their templates, minimising the need to consider component details.

Selections: Show Suggested Item Icon at Selection Level:

Updates the selection template screen to display the Suggested Item icon at the selection level, allowing clients to quickly identify which selections have items pending approval, instead of only seeing the icon at the individual item level. This aids usability and improves oversight of selection approval status.

Item List – Ability to suggest an item from the items list:

Adds the option to suggest an item directly from the ITEMS LIST tab, matching the existing functionality available in the items tab under selection templates. This enhancement allows users to efficiently propose items from the main item list, improving workflow consistency and ease of use.

Performance Enhancement – Inactive Survey Reminder Emails:

 An issue was fixed where “Outstanding Survey” reminder emails were sent to clients even after a survey was marked inactive. The reminder logic has been updated so emails are only sent for active surveys, preventing reminders for surveys that are no longer in use.

Performance Enhancement – Report Layout Spacing and Readability:

Report layouts have been enhanced to improve readability and clarity, particularly for longer documents. Major sections now include block-coloured headers to better separate categories, with key column headers such as QTY and PRICE repeated within each section to maintain context across pages. These updates align with the existing report design system and have been implemented without impacting print formatting or page integrity, ensuring a clearer experience for both digital and printed reports.

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

This release introduces a range of enhancements and fixes designed to make selections, reporting, and job management more flexible and user-friendly. Highlights include the ability for selections consultants and builders to easily customise “Other” selection items with bespoke images and labels, improved template and reporting options with new pricing display controls, and streamlined management of To Do templates and progress ordering. Several improvements have been made to search functionality, parent-child job toggling, user interface clarity, and mobile usability. These updates aim to provide a smoother and more efficient experience across the platform, catering to the specific needs of both builders and clients.

JOB Editable “Other” Selection Items:

Selections consultants can now customise “Other” choices at the job level by assigning an image directly onto the item and overriding its display name. This allows builders—especially smaller ones without full library coverage—to quickly add bespoke items with their own images and labels. The uploaded image is saved against the job’s selection choice and used throughout the UI and reporting, making job selections more flexible and accurate.  

Selections Template – Builder Custom Item – Assign Image:

Builders can assign images to their own custom items directly within their selection templates. This allows builders to include unique options—such as staircases or cabinetry—that are specific to their projects without adding them to the main item library. The uploaded images are automatically processed and linked to the custom item, making it easy to visually represent these options in selections while keeping the item library clean and manageable. Note: Custom items can still not be priced.

Reports – Addenda – Prices Displayed Option:

A new “Prices Displayed” checkbox has been added when generating addenda, allowing users to choose whether pricing is included in the document. This removes the need for multiple templates and manual oversight, enabling faster and more flexible addenda creation for internal use, subcontractors, or suppliers, all from a single template.

Prices Embed Report & Intelligence Menu Update:

A new Prices report has been added to the Intelligence menu. The menu has also been reordered for improved usability, with the new sequence: Engagement, Jobs, Messages, To Do, Surveys, Photos, Documents, Selections, Selections Log, Pricing, and Maintenance.

To Do Template List – Ordering & Linked Progress Items:

Admins can now organise To Do template items using drag-and-drop ordering, ensuring items appear in the intended sequence rather than alphabetically. This ordering is managed exclusively in Admin and is applied automatically when templates are used in jobs. Linked progress items now display in the same order as defined in the Progress Template, making setup clearer and more intuitive.

To Do – Progress View Ordering:

Fixed an issue where linked progress items in the To Do view appeared in the wrong order; they now display in the same sequence as defined by the Progress Template ranking, ensuring stages like Sales appear in their intended position.

Selections Improvement – Search for Items in Packages:

Users can now search for product codes and item names when adding them to packages within a selection template. This enhanced search functionality aligns with the main selection template, making the process smoother and more consistent.

Jobs Improvement – Parent-Child Job Toggle:

Builders can now seamlessly toggle between parent and child jobs when both jobs are linked. This improved functionality allows users to access and switch between both jobs as expected in parent-child job setups, enhancing workflow efficiency and ease of use.

Package Selection Popup Wording – Updated:

The selection confirmation pop-up has been updated to display clearer, more user-friendly wording. It now reads: “You are making a selection outside of your package. Do you wish to continue?” for any choices, improving clarity for users.

Additional Improvements:

• Message tab comments now reliably show to clients after 17 comments.
• 3D decorations, lights, and cameras are correctly reset when using the Clear function, providing a consistent workspace.
• Mobile users can now smoothly exit the email preview, streamlining navigation and user experience.

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

The Constructive 2025.8 release delivers a range of practical enhancements and fixes designed to streamline platform management and improve user experience. With updates to selections, maintenance notifications, and pricing, this version focuses on usability, visibility, and consistency. Users will benefit from refined features such as simplified pricing options, improved navigation, and more reliable maintenance tools, ensuring smoother and more efficient workflows across the board.

Maintenance Enhancement – [LOCKED] Email Tag.

A new [LOCKED] tag has been introduced for Maintenance emails, usable in both inbound and outbound messages. The tag functions like the existing [URGENT] tag, triggering specific handling for locked requests while ensuring it is removed from the final email content sent to users.

Pricing Enhancement – Round to Nearest Dollar.

A new setting has been added to round final prices to the nearest dollar, ensuring that calculations involving quantities do not result in decimal prices for clients.

 

 

Selections Enhancement – Sticky Variation Header and Navigation Bar.

The Variation total bar and NEXT/BACK buttons on the Selections screen are now sticky, remaining visible while scrolling through long lists of selections. This enhancement improves usability by keeping totals and navigation controls accessible at all times.

 

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

Say Goodbye to Email Chaos—Embrace the Power of Tracked Messaging! 

We’re thrilled to bring you an Intelligence Release that is designed to put you back in control of communication, clarity, and client satisfaction. Ever felt weighed down by scattered emails, endless client calls, and complaints like “We have too many queries coming in” or “I can’t keep up”? Well, we heard you. That’s why with Constructive Software, Builders can now remove the anecdotal fiction and see the facts about inbound and outbound communication through the Messages function and reporting. 

When utilising Constructive Messages, Builders will now have a real-time overview of inbound and outbound messages in this new, well-designed, easy-to-read dashboard, available directly within Constructive embedded reports. 

Builders see the truth using these features:

• Message-Only Client Communication: This is a first step towards ditching the messy email inbox! Move all client interactions into a single, streamlined messaging channel. (Face-to-face and calls are still welcome, of course!)
• Outbound Message Tracking: Instantly spot which jobs aren’t getting proactive updates. Make sure every client hears from your team—before they ever need to ask.
• Comms Audit & KPIs: No more he said/she said. Instantly check historic messaging if a client claims they’ve been left in the dark. Use real data to support staff performance reviews and keep your team accountable.
• Inbound vs Outbound Balance: Get a crystal-clear view of all messages. If inbound queries are outpacing your outbound updates, you’ll know right away—and can fix it fast!
• Data-Driven Management: For the first time ever, access hard stats on client communication volume, response times, and individual staff activity. No more guesswork. Just facts.

This is not just another tool – it’s your ticket to proactive, transparent, and measurable client service. Put an end to confusion, boost trust, and use these tools to manage your business well.

If you’re not a Customer Portal user, please Contact Us so that we can ensure you enjoy these benefits too.

If you have any questions or want help navigating the reports, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

We’re thrilled to announce a fresh round of improvements designed to make your experience smoother, smarter, and more responsive than ever! This update brings practical enhancements that directly address your feedback, delivering better communication and reliability across the platform. Dive in to explore what’s new and see how these changes will boost your workflow and client satisfaction.

Amplified selection template recommendations.

The Find Recommendations feature now suggests relevant choices for Selection Template items. This helps builders create Selection Templates faster by providing compatible and previously unconsidered options, saving time and showcasing Constructive’s expertise in Selections methodology.  

Clearer pricing for enhanced transparency.

The Price Text field will now display after the price value (e.g., 120.00 per sq/m). This allows builders to use the field for contextual indicators, such as per sq/m or per unit, improving clarity in cases where quantities are not editable or not captured on a job.

 

Streamlined registration notifications for sales representatives.

Sales representatives will now only receive the initial registration email. They will no longer be included in subsequent registration reminder emails by default, reducing unnecessary notifications.

Clients stay organised with To-Do reminders in activity emails.

Activity emails now include a reminder showing the number of uncompleted To-Do tasks remaining on a client’s portal, similar to existing survey reminders.

Centralised custom text box management for better usability.

All instructional custom text locations have been moved to the ‘Texts’ page/tab for improved usability and consistency.

Improved clarity with consistent permission terminology.

All instances of the user field/label “Role” have been updated to “Permission.” This change ensures consistent terminology across the application.

Note: Job Contact Role is a different field and will continue to be referred to as Role. This enhancement clearly separates the concepts of Role (for job contacts) and Permission (for user access), reducing confusion for builders.

 

Expanded Intelligence report visibility.

Access to Intelligence reports in Constructive has been broadened to include most user permissions, making insights more widely available across teams. Sales Consultants remain excluded from report visibility as per current preferences.

Clients are now empowered to mark Maintenance items as completed, helping builders.

Clients can now mark maintenance issues as completed directly in the Constructive Portal. 

 

New Maintenance ‘Booked Date’ to improve client transparency while keeping internal deadlines private.

The due date of maintenance items will no longer be displayed to clients. A new field, Booked Date, will be shown to the client if a date is available, providing a clear schedule without exposing internal due dates.

 

Streamlined user management – Refined client linking to avoid duplicates.

Company Admins can now attach existing users to a job that don’t already have a user record. This allows Builders the ability to assign existing user accounts for their known repeat clients, mitigating an additional registration process for those users.

Timely client updates for after-hours progress.

Progress emails triggered by tasks completed outside business hours will now be sent the following morning, instead of the following evening, reducing delays in client communication.

Construction progress percentage improvement in the client view. 

An issue was resolved where the construction progress in the client view was not updating. Progress now correctly reflects completed construction tasks.

Disabled emails improvement.

Registration reminder emails will not be sent to jobs with disabled emails turned on.

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

In this product update, your software is being enriched with a range of enhancements designed to simplify your user experience and improve operating performance. The key highlights include a new Product Updates modal (via the gift icon) that keeps you effortlessly informed with real-time improvements within your software, expanded job management capabilities for Contract Administrators, improved pricing and item search features, enhanced compatibility with ArchiCAD 27+ models, and more flexible email task options. These updates aim to make your experience more intuitive, efficient, and responsive to your needs.

Product update notes are now visible within your Constructive Software.

We’ve added a new Product Updates section to your software, allowing any staff member with admin access to stay easily informed about new features or fixes as they are deployed. A notification indicator (red dot) will prompt users whenever new product updates are available. The product release notes open in a modal window with a summary and link to the full details on our website, making it simple for you to keep up-to-date without interruptions or pop-ups.  

Users – Contract Administrators Can Now Create Jobs.

Permissions have been expanded so that Contract Administrators can now create jobs, not just edit them. This update enhances job management efficiency by reducing dependency on Company Administrators, while aligning with the existing responsibilities of Contract Admins (such as editing jobs and loading selections).
This change enhances the workflow for builders by enabling Contract Admins to handle end-to-end job setup directly, thereby speeding up processes and reducing bottlenecks.**Creating a job generates a charge for a job, as does calculating selections and uploading a model.

Email – Option to Skip Specific Progress Tasks in Update Emails.

We’ve added a new option that lets builders mark certain progress tasks as “Skip Activity”, so they won’t trigger activity records or appear in client/stakeholder update emails.

This feature helps reduce unnecessary notifications (e.g., duplicate milestone reminders) and ensures that only relevant updates are communicated, improving the clarity and efficiency of email communications.

Pricing – Specification and Area Now Visible in Price Table.

The Price Table has been improved by adding ‘Specification’ and ‘Area’ as visible columns. This makes it easier to compare and differentiate between multiple price entries without needing to open each one individually.
This enhancement improves visibility and usability, helping users review and manage pricing more efficiently.

Items – Improved Item Search.

The item search has been enhanced so that results now include items from subcategories under a parent category, making it easier for clients to find what they need.

3D IFC Import – ArchiCAD 27+ Compatibility Fix.

We’ve fixed an issue where IFC models from newer ArchiCAD versions (27+) weren’t importing correctly due to a change in attribute naming.
This enhancement ensures attributes like outside face surfaces are now picked up properly, restoring full compatibility with the latest ArchiCAD versions.

KPIs added to the Engagement report.

See how effectively you are using Constructive with this set of KPIs. Includes your rank compared to all builders using Constructive builders and KPI value tracking over time.

New Jobs Report.

View and export a detailed, filterable list of jobs. Track job progress at scale with Current Job Stages and Job Stage Completions over time.

Selections Log Report.

See a log of job selection activity based on daily selections snapshots.

 

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations

We bring you an abundance of useful enhancements designed to make your building projects faster, smarter, and more flexible. This release brings streamlined report layouts, instant 3D job filtering, intuitive package selections, clear job referencing, and robust platform stability—plus new dynamic tools for item list creation, and client engagement insights for clever decision making. Experience seamless, personalised workflows and elevated efficiency at every step, ensuring builders and clients alike enjoy the best the online building process has to offer!

Make informed data-driven decisions – New Client Engagement Report.

The brand-new “Engagement” report in the Intelligence menu gives builders instant access to actionable engagement metrics, making it easier to pinpoint what drives client satisfaction and retention. Helpdesk : Constructive Software 

 

 

Speed up processes – Create Selections item lists on the fly with new tool.

Builders can now generate new Item Lists directly from any selection within the Selection Template. Using the new “Create Item List from Selection” tool in the 3-dot menu, transforming existing work into concrete lists takes just seconds – saving time, reducing admin, and improving the performance of your selection templates through streamlined Item Lists.

How to create Item List direct from a Selection : Constructive Software 

 

 

Builders are free to experiment without risk -Specialised Selections customisation.

Effortlessly copy items from an Item List into a selection – each copy is independent, so you can tweak and tailor the item without risk of affecting your original list. Builders enjoy the freedom to experiment and adapt while maintaining full control.
Note: Updates to the original Item List won’t affect copied selections, keeping your custom work safe. How to copy items from Item Lists : Constructive Software 

 

 

SME Empowerment – You now have the keys to all report layout options.

Company Administrators now hold the keys to every report layout detail, from showing contacts to highlighting special selections in headers. No waiting on support tickets – just pure, instant configuration power to suit your business workflows.

 

Locate jobs with 3D in a flash – Fast filter to save time.

Locate projects with a 3D model in a flash. The new “Has 3D” filter on the Jobs screen lets Builders instantly access all 3D-enabled jobs, supporting quick project management and helping teams deliver those wow-factor visualisations clients love.

 

 

Communication has never been clearer – Job references displayed alongside client names.

Job references are now consistently displayed alongside client names (for everyone except clients themselves), Sales Agents and Property Managers can identify and discuss jobs with ease – improving internal coordination and professionalism when dealing with third parties, all while safeguarding client privacy.

 

Smart Selections displays packages based off client choices – New view/page display for a more appealing client experience.

Clients can view any unresolved package selections—indicated by a question mark—when selecting a package from the Package Selection page (not only listed in the menu). This enhancement allows clients to hide subsequent selection options, ensuring only the relevant packages are displayed based on their chosen colour scheme or predefined package pathway.
Note: 3D functionality limits our screen space and therefore the client will need to close 3D to see the full card view to resolve the package choices.

 

 

If you have any questions after reading the full release notes, or want help navigating the new features, our team is here to support you.

Delivering excellent customer experience

We integrate with workflow systems

“Double-handling of client and construction data is a thing of the past. Constructive Software seamlessly integrates into key data points of BusinessCraft, enabling us to communicate in real-time to our clients: Documents, photos, Milestones and more.”   

Fabio Fusari, IT Manager – Summit Homes.

More about integrations