Product Updates

1 — NEW: Online Selections — Choose Anything full Item Library access for Selections Consultants

You now have the ability on a Selection level to flexibly allow access to the full Constructive Item Library so Selection Consultants can choose anything as they wish.

For example, you might choose to allow any tapware from the Item Library, but carpets may remain restricted to certain brands.

When Choose Anything is activated, the full item library is available/searchable for that particular selection.

Please note:

• This will not show to end clients.
• Choose Anything selections prices are shown as Price Override.
• Full Item Library access means Selections Consultants may search and select items that aren’t relevant to the selection.

For more information, please contact your Client Success Manager.

2 — Online Selections — User Interface improvements

• NEW Previous button  Currently, when navigating their Online Selections journey, clients click ‘Next’ to step forward. We now have a new ‘Previous’ button to step clients backward so they no longer have to navigate back via the template list in the sidebar. Please note the behaviour of ‘Previous’ is the opposite of the ‘Next’ button — it will navigate back to the last selection visible to the user.

• Re-direct to My Selections once the final ‘Next‘ button action is completed To improve clients’ user experience, when using the ‘Next‘ button to navigate through Online Selections in a guided way, when they reach the end of the process they’re now automatically redirected to My Selections rather than seeing a de-activated ‘Next‘ button.

• Report header ‘Lot Address’ re-named to ‘Address’ Field label ‘Lot Address‘ has been re-named to ‘Address‘ to be applicable to all Jobs.

• Accordion collapse by Company in Item Usage sidebar The Item Usage sidebar will now accordion collapse by Company for greater visual ease when reviewing usage of an item within companies and templates.

• Type to search in Specification creation You can now type to search the Company/Business Unit/Brand you want to assign your specification to, saving time by no longer needing to scroll through the list.

3 — NEW: Settings features

• Set Registration Email Delay You now have the option to delay the Registration Email within Settings by Number of Days.

• Multiple Lines in Address display The Address field now supports multiple display lines. This is a great option if you wish to include your display locations, and/or don’t want to create new regions when you’re only looking to create multiple addresses. Similar to Opening Hours, each address is separated on an individual line and each new address begins with the address icon.

• Maintenance Page Instructions update: Maintenance Pre-Locked and Post-Locked Info Messages You currently have an editable area in Settings / Portal / Maintenance called ‘Maintenance Page Instructions’ that appears on the client Maintenance landing page. We have introduced a new field that will display different content after Maintenance is ‘locked‘.
  
  Use this space to inform clients when they log in after the Maintenance Locked Date that they can no longer log issues, and educate them on what they should do about things that fall outside of the maintenance period, for example, structural warranties.
  
  Please note: Maintenance Page Instructions has been re-named to Maintenance Page Instructions – Pre-Locked. This is configured to appear before the Maintenance Ends On date.
  
  The new settings field is named Maintenance Page Instructions – Post Locked. This is configured to appear on and after Maintenance Ends On Date, and/or if Maintenance is ‘locked.’

4 — 3D Models — New column: Created On

We have a new, sortable column called Created On that sit alongside existing columns Model Type and Size.

Created On allows you to quickly sort and find your most recently loaded model.

5 — Bug Fixes

• Messages You can no longer be sent an empty comment.
  
• House Types When saving a house type after adding an area, if the Save button is double-clicked rapidly, it no longer results in duplicated house area.
  
• Reports Fixed date discrepancies due to timezone differences.

We are constantly improving our software at Constructive and in this release, we’ve listened to your feedback and made many enhancements within the admin areas in our newest module, Maintenance, to create greater efficiencies and free-up your Maintenance team’s time.

1 — Maintenance – Wizard rules retained and default ‘Urgent’ issue types locked

When a client is entering a new Maintenance Issue and ‘skips’ the wizard, landing on the review before submitting page, your mandatory requirement rules (eg photo required) and default Urgent issue types are now retained.

2 — Maintenance – Auto-populate date on status change

When a defect’s status changes to ‘Assigned’, if the assigned date field is empty, the date now auto-populates to today’s date. (Previously, this had to be set manually).

3 — Role permissions update

Role types Maintenance Coordinator and Maintenance Supervisor cannot edit the Maintenance Wizard. They can add a contact to the Job.

4 — Maintenance – New date field: Maintenance Inspection

In Job Details, you can now record a date for a booked Maintenance Inspection.

5 — Maintenance – Duplicate an item

You now have the ability to duplicate a Maintenance item to make a copy to work from to save time. To duplicate a Maintenance item, simply click the 3-dot kebab menu on the item you wish to copy and select Duplicate.

6 — Maintenance – New filter: Assigned Contact

In your Maintenance Items Admin screen, you have a new filter available: Assigned Contact. Individual staff members can now filter to see all their clients’ defects in one place.

7 — Maintenance – New Issue Category

To assist with reporting, you can now classify issues by defect category: Defect Liability Period, Structural Warranty, Latent Defects, Extended Warranty or Outstanding PCI Item.

When an issue is logged, if it falls into the time period before the Maintenance Ends On date, it will be auto-assigned to Defect Liability Period. If the time period is after the Maintenance Ends On date, it will be blank — your Maintenance Coordinator, Maintenance Supervisor or Company Admin will need to manually assign an Issue Category in this instance.

8 — Maintenance – New Internal Note field

On the Maintenance Item admin screen, we’ve introduced a new text field called Internal Note. Clients cannot see this note, so you can use it to record information for your internal team that you don’t want clients to see.

9 — Bug fixes

• Selection Template performance improvement — Performance improved on large Selection Templates load-time.
• Maintenance – Issue Description field – Cursor no longer moves when client enters text.
• Maintenance – Create another Job selection issue — When entering multiple issues against a job, you no longer have to re-select the Job.

We’ve continued to make improvements to 3D Selections in this release including new cabinet door profiles now available, enhancing and further tailoring the interactive visual understanding of design choices for your clients.

1 — NEW 3D Cabinet door profiles

You’re now able to include further detail to your cabinetry in 3D with cabinet door profiling. Once you have cabinet door profiles set up, clients can simply click the cabinetry and choose ‘Cabinet Profile’. Available door and drawer profile choices will appear at the bottom of the screen for clients to select and instantly visualise.

To set up 3D Cabinet door profiles, please contact your Client Success Manager.

2 — 3D performance improvements

This release contains further performance improvements to 3D Selections, including faster model loading.

3 — Azure AD – Signed-in user visibility

Company Admins now have the ability to see who is signing into Constructive with Azure AD — and who isn’t. This can help you discover any unused accounts or troubleshoot issues.

This release, we’ve continued to improve our Customer Portal by allowing you to bulk upload photos and documents and improving our Progress Template integrations.

1 — Documents bulk upload

You asked, we listened! Uploading documents one by one in the Job Details screen was frustrating when you had a large volume of documents. You can now save time by uploading multiple documents at once.

Please note, documents uploaded in bulk will appear in the same category selected from drop-down menu.

2 — Photos bulk upload

In the Job Details screen, you can now also upload photos to a Job in bulk.

Please note, photo bulk upload is only available from the Job Details screen. The Supervisor ‘Take Photo’ screen remains optimised for mobile phone photos taken on site.

3 — Progress Template integration improvements

We’ve continued to improve and streamline our Progress Template integrations.

4 — Bug Fixes

• Shared documents are now removed in a Progress Task if a company document is removed.

We’ve continued to improve the capabilities within our new module, Maintenance, to make managing the warranty and defects phase easier for you while creating a better experience for your clients.

Constructive Maintenance — Efficient Defect Management: Reduce incoming emails and calls by empowering clients to log defects and keep informed of their status within your secure, custom-branded Maintenance Portal. Request a Demo >

1 — NEW Maintenance Internal Only comments

Sometimes you might want to make notes against defects you don’t want clients to see. You can now check the ‘Internal only’ checkbox before clicking ‘Send’.

Comments marked with the new checkbox, ‘Internal only’, are not visible to clients and no notifications are triggered.

2 — NEW Maintenance Status – ‘Awaiting Inspection’

Sitting between the existing statuses, ‘Created’ and ‘On Review’, is a new status named ‘Awaiting Inspection’.
Use this status to indicate an inspection is required before you will accept the defect.

3 — NEW Maintenance Job Role – ‘Maintenance Supervisor’

We have a new Maintenance Job Role you can choose to display to client as a Contact — ‘Maintenance Supervisor‘.

Please note this is a Job Role only, rather than a Security Role.

4 — NEW Maintenance Issue Type setting — ‘Unlocked’

Sometimes, you may have an Issue Type that has a warranty period that’s typically longer in duration than your standard Maintenance period. Any defects in this category you won’t want to fall into a ‘locked’ state after the standard Maintenance period officially ends as clients will still need to report them through their Maintenance Portal.

Unlocked Issue Types have permission to be logged after Maintenance defects have all been submitted, and/or after Maintenance is ‘locked.’

To set an Issue Type to ‘Unlocked,’ navigate to your wizard template, click the Issue Types tab and tick the Unlocked checkbox next to the Issue Type(s) you wish to unlock.

Note you will immediately receive an email notification if any defects are submitted under an Issue Type that has been unlocked.

1 — 3D Improvements

We’ve greatly improved our 3D experience: faster access via high compression that reduces the size of 3D models while preserving the visual quality of your original models. Our high-quality rendering performance on both desktop and mobile devices is maintained.

2 — Active Directory (AD) Authentication

We’ve introduced Windows Active Directory (AD) Authentication protocols to enhance overall security that secures Constructive from unauthorised access. Streamlining user and rights management, AD Authentication simplifies your IT administration via Single Sign On (SSO) and enables authorised users and services to access Constructive securely.

Please contact your Client Success Manager if you’re interested in setting up AD Authentication.

3 — Progress Screen Improvements

We’ve updated the Customer Portal Progress screen design with auto-expanded educational descriptions of Progress Tasks not yet complete to provide greater visibility and encourage clients to read descriptions and view images and videos. It’s now simpler for clients to visually understand via the interface what has been completed on their build and what’s coming next.

Please note, completed Progress tasks will remain auto-expanded in the Progress screen for 7 days.

4 — 3D House Model ‘Secure’ Setting

From your feedback, we know some 3D house models are used as base models utilised across many jobs. To stop these being accidentally edited by Contract Admin users on one job and affecting them all, we’ve introduced a ‘Secure’ mechanism that only allows Company Admin users to edit or save changes to these models.

5 — Item Re-Naming Field Improvement

The Item description re-naming field has been made larger to display the full description text. It’s now easier to see what you’ve entered and reduces the chance of accidental typos.

6 — Bug fixes

3D Add Decoration Error Fixed ‘access denied’ error when Company Admin or Contract Admin adds decorations to a house model.

Disabled Message Notifications Fixed issue where disabling Job Emails from a client incorrectly disabled Message notifications to builder.

1. NEW Maintenance Features

Constructive Maintenance — Efficient Defect Management: Reduce incoming emails and calls by empowering clients to log defects and keep informed of their status within your secure, branded Maintenance Portal. Request a Demo >

Maintenance Submit
When a client has completed logging their Maintenance issues, they can now click a ‘Submit’ button and send you a final list of defects.

Once submitted, a client’s Maintenance is set as ‘locked’ which means clients can no longer add new defects and are displayed an advisory warning message. Clients may still review their issues and add additional information to these, if required.

Maintenance Outstanding Items Report
Once Maintenance issues are submitted as detailed above, a Maintenance Outstanding Items Report —with your logo — is automatically triggered to be emailed to both your nominated contact in your building company, for instance, your Maintenance Supervisor, as well as your client. It is also auto-generated and emailed when the Maintenance period ends on a job.

This useful report allows you to conveniently review all the currently outstanding Maintenance items that have not been completed and have not been rejected by you.

The Outstanding Items Report details each outstanding defect, plus its location, when it was created, thumbnails of any images included and an indication if the issue is urgent.

Maintenance Builder Notification
We’ve added an automatic email notification to update you when a client adds a message or makes a change to a Maintenance item, so you won’t miss any activity and can action anything required right away!

Maintenance (Optional) Requires Attachment
We know you need thorough information about a defect before you can adequately take action, so we’ve added an optional setting requiring clients to append an attachment (for example, a photo) before they can log the issue. You can choose during setup which issues, if any, will require attachments before your company will accept them for review.

Maintenance Dates
Recording key dates against each job for Maintenance events for your records and to automate functionality to make the maintenance period more efficient for your team — plus the generation of data for reporting and filtering.

2. Message Settings Improvements

All Job Statuses and all Job Role types are now included in the drop-down selections in Message Settings.

3. Selection Template Item Selection Search/Filter Relocated

To make adding text and/or images in the free content area in an Item Selection more efficient for clients, we’ve relocated the search/filter bar from above the content box to directly above the selections.

4. Bug Fixes

• Fixed Access Denied error when copying Selections from one job to another
• Deleted jobs will not receive progress updates
• Fixed Selections Submit report to correctly show Notes
• Removed Show Builder/Client Notes from Report generation modal pop-up and added “Show Builder Notes” to selection layouts.